Payment & Shipping

Payment Methods

Please see below for a list of all accepted payment methods, and additional details.

• Venmo
• Bank Transfer
• Credit/Debit Card (statement charged by SSTGateway)

Shipping & Delivery

Orders are typically shipped very quickly, same day or next business day. But may take up to 2 full business days once payment is confirmed. Once your order has been packaged, you will receive an email with a tracking number.

• We ship domestically by USPS Priority.
• Transit time is estimated at 2-3 business days, however transit times can very and are out of the control of Arctic Peptides. 
  • Orders packaged on or around a federal holiday may experience additional delays. 
• We charge a flat rate of $12.99.

(*Delivery timeframes are estimates and not guaranteed. We follow USPS policies in the rare event an order is delayed or lost. For additional questions or concerns please contact our support team.)

Refunds & Returns

We stand behind all our products with a industry exclusive 60-day money-back guarantee. If you are not completely satisfied, please contact us to arrange for a return and refund. It’s that simple. Please note emails indicating products were used for human or animal consumption will not be responded to and void our return or refund policy.

Products Eligible for Refunds:

• Any product that has not been opened or used.
• A maximum of two opened products (including individual vials).

This guarantee applies for 60 days and begins from the day the tracking number confirms delivery. After 60 days, we cannot guarantee you a full refund or exchange – but will consider such requests on a case-by-case basis Customer satisfaction is our number one priority.

Notes:

• All refunds or exchanges must be pre-approved in advance – please do not ship us a return before you have been issued an RMA.
• We will provide you with a pre-paid label – we believe that customers should not have to pay to to get an exchange or refund.
• Refunds will be made to the original payment method when possible – usually within 2-3 days of receiving a return.

Still Have Questions?

Send us an email at [email protected], or visit our contact page to submit your question.